Resume

Kylie Wojciechowski

UX & Experience Strategy Leader Research, Business Analysis & Digital Transformation

Michigan

Profile

I am a UX and experience strategy leader with more than seven years of experience turning ambiguous, cross-functional problems into aligned product decisions and actionable plans.

My work combines user research, business analysis, process and service design, facilitation, and people leadership to shape product direction, improve complex workflows, and strengthen organizational UX capabilities. I have partnered with product, engineering, scientific, regulatory, and business stakeholders across pharmaceutical research and development, healthcare, higher education, and enterprise technology.

Areas of Expertise

UX and experience strategy
Product discovery
User research and ResearchOps
Business analysis and requirements
Process mapping and service design
Roadmap development and prioritization
Stakeholder alignment and workshop facilitation
Organizational capability building
Change, adoption, and digital transformation
People leadership and coaching
Executive and technical communication

Professional Experience

Merck

Merck Research Laboratories IT

Associate Director, User Experience November 2025–Present

Senior User Researcher November 2022–November 2025

Contract User Researcher November 2021–November 2022

Lead UX strategy, research, business analysis, and design initiatives for digital products and workflows supporting scientists and research and development teams.
Translate complex user, business, and technical needs into product direction, requirements, priorities, and actionable recommendations.
Manage and mentor UX practitioners while aligning research and design work with product roadmaps, delivery constraints, organizational priorities, and desired outcomes.
Partner with product, engineering, scientific, regulatory, and business leaders to frame ambiguous problems, define success criteria, identify risks and dependencies, and support evidence-based decisions.
Facilitate stakeholder interviews, collaborative workshops, and current- and future-state process-mapping activities.
Lead discovery and roadmap initiatives, converting stakeholder needs into a shared vision, prioritized opportunities, and a clearer path from insight to execution.
Strengthen UX maturity through reusable methods, learning resources, coaching, and cross-functional practices that improve consistency and collaboration.

CVS Health

Senior UX Researcher October 2020–November 2021

UX Researcher June 2019–October 2020

Defined, scoped, and prioritized research objectives for eight agile teams during Program Increment planning.
Aligned research capacity and priorities with product strategy, delivery needs, and organizational goals.
Led generative and evaluative research—including interviews and task-based usability testing—to assess current experiences and guide future-state planning for MinuteClinic and HealthHUB products.
Established and refined ResearchOps processes, tools, and inclusive research practices to improve the efficiency, consistency, and scalability of research.

University of Michigan

Research Assistant, School of Information March 2019–May 2020

Partnered with three faculty researchers to conduct more than 20 in-depth interviews examining how technology supports LGBTQ+ individuals who experienced pregnancy loss.
Coded and analyzed qualitative interview data in Dedoose, identifying themes related to information seeking, online communities, and access to support.
Contributed research findings to a peer-reviewed publication in ACM Transactions on Computer-Human Interaction.

Behavioral Science Fellow, Center for Academic Innovation September 2018–May 2019

Collaborated with faculty members and product teams on student-facing educational technology products.
Planned and conducted surveys, interviews, and usability studies for products including eCoach, Tandem, and Sage.
Analyzed research findings and translated insights into actionable recommendations for design and development teams.

UX Research Intern, Office of Enrollment Management October 2017–May 2019

Led stakeholder interviews and participatory-design activities to understand recruitment, application, and event-data workflows.
Synthesized findings to support decisions about customer relationship management technology adoption and implementation.

Dassault Systèmes

UX Research and Design Intern May 2018–August 2018

Supported the development of brand UX guidelines and task-analysis standards.
Designed surveys and planned in-person and remote usability studies for enterprise software experiences.

The Dow Chemical Company

Information Management Specialist July 2016–August 2017

Transformed more than 150 complex work-process modules into clear, standards-aligned instructional content.
Partnered with subject-matter experts and cross-functional teams to develop, test, revise, and maintain enterprise information.
Redesigned an intranet information architecture, eliminating more than 75 redundant pages and simplifying navigation for internal users.

Additional Leadership Experience

Saginaw Valley State University

Department of Rhetoric and Professional Writing

Adjunct Faculty January 2023–Present

Teach undergraduate courses in workplace writing, technical reports, proposals, grantseeking, and professional development.
Design applied learning experiences that connect communication principles with current workplace practices.
Provide structured, individualized feedback to help students develop professional writing, revision, and information-design skills.

Education

Fairleigh Dickinson University

Master of Business Administration

Expected December 2027

University of Michigan

Master of Science in Information

Specialization in UX Research and Design, May 2019

Saginaw Valley State University

Bachelor of Arts in Professional and Technical Writing, magna cum laude

May 2017

Outstanding Program Graduate

Credentials

Entry Certificate in Business Analysis, International Institute of Business Analysis
UX Management Certificate, Nielsen Norman Group

Selected Presentations and Publications

“From Insights to Impact: Lessons Learned from Doing Business Analysis as a UX Practitioner.” Pistoia Alliance UX for Life Sciences Conference, 2025.
“Integrating UX into GenAI Innovation.” Pistoia Alliance UX for Life Sciences Conference, 2024.
Co-author of research published in ACM Transactions on Computer-Human Interaction, 2021.

Methods

User interviews · Usability testing · Surveys · Focus groups · Thematic analysis · Process mapping · Journey mapping · Workshop facilitation · Heuristic evaluation · Accessibility review · Requirements definition · Research synthesis

Tools

Figma · Miro · MURAL · Tableau · Dedoose · SQL · Streamlit · Microsoft 365 · Google Workspace · Visio · draw.io · Canva · HTML and CSS

Last updated July 2026.