Ky Wojciechowski Julian

I'm a researcher, writer, and designer committed to making information easier to use.

© 2023 Ky Wojciechowski Julian

Resume

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Education

Master of Science in Information
UX Research & Design
University of Michigan, May 2019

Bachelor of Arts in Professional & Technical Writing
magna cum laude
Saginaw Valley State University, May 2017


Experience

UX Researcher
Merck
Nov. 2021 – Present

  • Lead all user experience research initiatives for products that enable experiment design and execution within Merck Research Labs’ IT group.


UX Researcher, Senior UX Researcher
CVS Health: Cumberland, RI
Jun. 2019 – Nov. 2021

  • Articulated, scoped, and prioritized research objectives for eight agile teams during Program Increment (PI) planning.
  • Planned and conducted generative and evaluative qualitative studies, primarily user interviews and task-based usability tests, to help partners and stakeholders learn about current-state experiences and begin to strategize for future-state products in the product areas of MinuteClinic and HealthHUB.
  • Developed departmental research processes and practices, especially regarding ResearchOps (tools) and inclusion and diversity.


Research Assistant
U-M School of Information: Ann Arbor, MI
Mar. 2019 – May 2020

  • Collaborated with three U-M professors to facilitate more than 20 ninety-minute interviews with LGBTQ+ people who had experienced pregnancy loss.
  • Conducted thematic analysis and coded interview transcripts in Dedoose.
  • Contributed to academic articles about how technology can better support marginalized people who experience pregnancy loss.


Behavioral Science Fellow
U-M Office of Academic Innovation: Ann Arbor, MI
Sept. 2018 – May 2019

  • Designed and executed surveys, interviews, and usability studies of student tools in the Center’s portfolio, including eCoach, Tandem and Sage.
  • Analyzed and synthesized learnings and presented findings and actionable recommendations to design and development teams.


User Experience Research & Design Intern
Dassault Systèmes: Johnston, RI
May 2018 – Aug. 2018

  • Contributed to brand UX specifications and guidelines.
  • Developed templates for task analysis.
  • Designed mixed-mode user surveys.
  • Planned in-person and remote usability studies.


User Experience Research Intern
U-M Office of Enrollment Management: Ann Arbor, MI
Oct. 2017 – May 2019

  • Interviewed stakeholders across the university and engaged them in participatory design activities to learn how data related to recruitment, applications, and student events were managed.
  • Analyzed and synthesized learnings and presented findings and actionable recommendations to stakeholders to facilitate data-informed decisions regarding the adoption and implementation of CRM tools.


Instructional Design Fellow
Michigan Library Fellows Engagement Program: Ann Arbor, MI
Oct. 2017 – Apr. 2018

  • Developed course modules according to Universal Design principles.
  • Conducted focus groups and usability tests.


Information Management Specialist
The Dow Chemical Company: Midland, MI
Jul. 2016 – Aug. 2017

  • Distilled 150+ complex work processes modules into instructional documentation in accordance with corporate and functional standards.
  • Collaborated with content owners and SMEs in cross-functional teams to develop, edit, test, and maintain periodic content updates to multi-tenant intranet sites.
  • Implemented a streamlined navigational structure for the Enterprise Data Management intranet site, reducing more than 75 redundant pages and improving efficiency of user tasks.


Junior Usability Researcher
Center for Usability Studies and Universal Design: University Center, MI
Jan. 2016 – Apr. 2017

  • Led meetings to gauge client needs and clarify system users and goals.
  • Planned and conducted appropriate, multi-modal studies and evaluations.
  • Presented findings and subsequent recommendations to clients.


Projects

UX Researcher, Writer, & Designer
Expectant
Jan. 2019 – May 2019

  • Conducted secondary research, competitive feature analyses, and interviews to inform design and content decisions for an app that helps people tell their pregnancy stories through directed journaling and narrative visualization.


UX Researcher
My Dream Team, SONIC Research Group @ Northwestern University
Jan. 2018 – Apr. 2018

  • Planned and launched a series of research studies on a team-formation web app, including interviews, competitive analyses, surveys, heuristic evaluations, and usability tests.


Service Designer
Flint Public Library
Aug. 2017 – Dec. 2017

  • Designed a series of contextual inquiries and developed a comprehensive method of collecting usage statistics and feedback from patrons.


Presentations

Wojciechowski, K. (2019, Apr.). From quick findings to formal reports: When and why to use which in user & design research. Presented at the Academic Innovation Student Showcase in Ann Arbor, MI.

Desai, M., Niu, S., Tambala, H., Wojciechowski, K., & Xu, Y. (2019, Apr.). CUTgroup Detroit: Testing the Detroit Assistant tool. Presented at the UMSI Student Exposition in Ann Arbor, MI.

Jessamy, C., Nash, D., O’Sullivan, K., & Wojciechowski, K. (2019, Apr.). Expectant: A mobile app that helps you tell your pregnancy story. Presented at the UMSI Student Exposition in Ann Arbor, MI.

Baranek, T., Kloc, M., & Wojciechowski, K. (2019, Apr.). Alumni panel. Presented at a meeting of the Association of Professional & Technical Writers in University Center, MI.

Wojciechowski, K. (2018, Sept.). Words as material, writing as interfacing: Observations & a call to action from the middle. Keynote presented at Corridors (the Great Lakes Writing and Rhetoric Conference) in University Center, MI.

Wojciechowski, K. & Wong, N. (2018, May). Using an LMS as a launchpad: Leveraging Canvas as a platform for library research learning modules. Presented at a meeting of LOEX in Houston, TX.

Bidwell, D., Scola, D., & Wojciechowski, K. (2018, Apr.). Alumni panel. Presented at a meeting of the Association of Professional & Technical Writers in University Center, MI.

Wojciechowski, K. (2018, Mar.). Designing for somebody: How to truly know your users & what they do. Presented at MidCamp in Chicago, IL.

Wojciechowski, K. (2017, Mar.). Navigating students’ experiences with WCONLINE®: Preliminary results and recommendations of a usability study of the WCONLINE® platform. Presented at a meeting of the East Central Writing Centers Association in Dowagiac, MI.

Wojciechowski, K. (2016, Oct.). Advocating for student-users: A template for conducting small-scale usability research in the writing center. Presented at a meeting of the Michigan Writing Centers Association in Warren, MI.


Skills

Research

Execution methods:

  • Card sorts
  • Competitive analyses
  • Contextual inquiries
  • Heuristic evaluations
  • Surveys
  • Task analyses
  • Tree tests
  • Usability tests
  • User interviews
  • Workshops

Synthesis methods:

  • Affinity diagrams
  • Flow models
  • Thematic analysis
  • User personas and stories

Design

  • Interaction & experience design
  • Prototyping (High- and low-fidelity)
  • Storyboarding
  • Wireframing

Writing

  • Content strategy
  • Instructional documentation
  • Microcopy and UX writing
  • News reporting
  • Technical writing and editing

Programming

  • HTML5 and CSS3
  • Javascript and Typescript
  • PHP
  • Python 3
  • SQLite